SAFC Ticketing Survey

1. Did you experience any difficulty resetting your password or receiving a verification code during the account migration? *

Yes No

Please select an option.

2. If yes, how long did it take to resolve the issue?

If you said yes to Q1, knowing this would be helpful.

Same day 1–3 days 4–7 days Still unresolved Not applicable

Please select an option.

3. When you encountered a problem, was it clear what steps to take next? *

Very clear Somewhat clear Not clear at all

Please select an option.

4. Were you aware that your customer/supporter number would change format before you tried to log in? *

Yes, I was informed No, it was unexpected

Please select an option.

5. Did the change in login method (from customer number to email address) cause you any confusion? *

No confusion Some confusion Significant confusion

Please select an option.

6. Do you manage ticketing accounts for anyone under 18? *

Yes No

Please select an option.

7. If yes, did you experience any difficulty accessing or managing their account during the migration?

Please don't include personal information.

8. After the migration, were your personal details (date of birth, name, address) displayed correctly? *

All correct Some incorrect Significantly wrong

Please select an option.

9. On a scale of 1–5, how confident are you that your season ticket and loyalty points are secure on the new system? *

1 2 3 4 5

Not at all confident Very confident

Please select a value.

10. Did the migration experience affect your willingness to purchase tickets online in future? *

More hesitant now No change More confident now

Please select an option.

11. To validate your submission - please check who The Big Man hates - incorrect answers don't get submitted, no pressure :) *

Bobby Robson Sam Fender Jimmy Nail

Please select an option.

12. Do you approve of your response triggering a donation on your behalf, not payable by you to The Foundation of Light? *

Yes No

Please select an option.